Logo image

Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
87%
patient_sat_icons_lg

OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The entire team provided excellent care! I really appreciate their genuine kindness and consideration. My preparation and procedure was comfortable and accomplished quickly. I couldn't have been in more capable or caring hands. Thank you!"

"This was my first experience at the Endoscopy Center. I was nervous prior to coming because all my previous procedures had been done in the hospital. I received exceptional care from everyone involved. Thank you!"

"Everyone that I encountered at this facility went above and beyond to make me aware of my procedure that I was about to have. In explaining the procedure, they were very knowledgeable and eager to answer any and all questions I had. Before, the procedure was done they made sure I was a comfortable as possible by supplying me with several cozy heated blankets. The men and Women at this facility really done a STELLAR job from beginning to end. Keep up the great work! Thank you to everyone who worked with me on 10/18/2018, as I was to groggy to extend my gratitude for the the remarkable professionalism that was on full display!!"



"I had been to this facility before and was happy to find out I would be there again. It is excellent in every way! If I had to choose my favorite part of the experience, it would be the outstanding care and concern I received from all of the staff and doctor!"

"This is the second procedure I have had done there and both were seemless. Everyone there very helpful with fabulous personalities. Thank you"

"Everyone there helped me to make the best of this experience. I went in a week after having a thoracic spinal fusion and yet the staff tried to make me as comfortable as possible. I really appreciate their efforts."

View More Comments



Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

Learn More

*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.